CompTIA A+ Course in London @ Westminster College , IT Training, Computer Training Courses in Central London

WCC

Westminster College

020 8261 4684

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19/05/2012

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Training Locations

Brentford

1000 Great West Road
Brentford TW8 9HH
Tel: +44 (0)208 261 4684
email: info@wcc.co.uk

Brighton

Boot camp style training only

Mercure Brighton Seafront Hotel
149 Kings Road
BN1 2PP - BRIGHTON
email: info@wcc.co.uk

Bristol

Boot camp style training only

Mercure Bristol Brigstow Hotel
Welsh Back 5-7
BRISTOL BS1 4SP
email: info@wcc.co.uk

Coventry

Boot camp style training only

Mercure Coventry Brandon Hall Hotel
Main street
Brandon
COVENTRY CV8 3FW
email: info@wcc.co.uk

Heartfordshire

Boot camp style training only

Letchworth Lane
Letchworth Garden City
Hertfordshire SG6 3NP
email: info@wcc.co.uk

Isleworth

Coomb House
7 St Johns Road
Isleworth TW7 6NB
email: info@wcc.co.uk

London

45 Oxford Street
London W1D 2DN
email: info@wcc.co.uk

Sri Lanka

BMICH
Colombo
Sri Lanka
email: info@wcc.co.uk

Our Customers

Some of our recent corporate customers in 2011 include;

Munich Re Life Services
Course	MCITP
No of Delegate(s)	1

Digital Window
Course	Selenium Testing
No of Delegate(s)	11

Inghams (Hotel Plan)
Course	MCPD Web 4.0
No of Delegate(s)	1

Cranfield University
Course	Excel VBA
No of Delegate(s)	1

City Index
Course	MCTS Web 4.0
No of Delegate(s)	1

Umi Plc
Course	C # .NET 4.0
No of Delegate(s)	1
Course	iPhone Apps
No of Delegate(s)	1
Course	Perl
No of Delegate(s)	1
Course	Java
No of Delegate(s)	1
Course	Selenium Testing
No of Delegate(s)	1

NobleProg
Course	Selenium Testing
No of Delegate(s)	3
Course	Silverlight 4
No of Delegate(s)	2

Westminster College of Computing has trained the following customers in the past;

Middlesex University
Imperial College
UCL
Ministry of Defence
Passport Office
Barclays
Logica
KPMG
House of Commons
Legal & General
Specialist School trust
Barbican Centre

CompTIA A+

Course Fee : £690

Pay Securely

Course Start Dates

Select	Start Date	Time	Days	Duration	Location
	19/05/2012	12.00-6.00pm	Sat	4 classes	London
	28/07/2012	12.00-6.00pm	Sat	4 classes	London
	06/10/2012	12.00-6.00pm	Sat	4 classes	London

In completing the enrolling process and paying for your course, you are confirming that you have received enough information to make an informed decision and that the course is suited to your needs and abilities.

Course Outline

Course Description

A+ Certification training is designed to teach the fundamentals associated with common operating systems and the PC hardware these operating systems control. In this course, you will gain hands-on experience with PC hardware like CPUs, system memory, power supplies, and disk drives. You will also learn about peripheral devices like modems and printers. As a part of this course, students will learn to install and troubleshoot common operating systems as well.

A+ CERTIFICATION MEANS SUCCESS!

With the rapidly increasing demand for top-notch PC technicians, just being good at your job is not enough anymore. A+ Certification will enhance your current credentials, help pave the way to better job opportunities and give you an edge over other PC Repair Technicians. European University course for A+ Certification fully prepares you for the A+ Certification exams. This tutor led fully hands-on course gives you everything needed to pass the A+ exams and excel in today's competitive PC repair marketplace.

What is A+?

A+ Certification is a testing program that certifies skills and abilities of entry-level computer maintenance and repair persons. It is sponsored by the Computing Technology Industry Association (CompTIA), an industry organization composed of techology companies.

A+ certification is well-established and widely recognized by employers as providing a standardized assurance that their technicians can effectively do the tasks expected of them.

Two exams must be passed to receive A+ certification:

CompTIA A+ Essentials Exam

Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
Install and configure peripheral devices
Identify types and characteristics of portable computers
Install and configure Microsoft Windows 2000 and Microsoft Windows XP
Perform basic PC maintenance and troubleshooting
Understand fundamental principles of securing IT systems and working safely
Communicate effectively with customers
Install and configure print and imaging devices
Understand fundamental principles of implementing LANs and internet access
This course will prepare students for the 220-601 A+ Certification Essentials exam.
Target Audience
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support technician. It is also suitable for delegates wishing to improve their skills in PC support and maintenance. Course Prerequisites
Course Content:
Module 1: PC Components
- The Visible PC
  - Introduction to the PC
  - Key Functions of a PC
  - The System Case
  - I/O Ports and Cables
  - PS2 Ports
  - Parallel Ports
  - Serial Ports
  - USB Ports
  - SCSI
  - IEEE 1394 (Firewire)
  - Modem and Network Ports
  - Audio Ports
  - Joystick/MIDI Ports
  - Adding and Removing Peripherals
- Motherboards
  - Motherboard Layout
  - System Clock
  - Bus Architecture
  - Motherboard Components
  - Expansion Bus and Adapter Cards
  - Motherboard Form Factors
  - Power Supply Unit (PSU)
- Processors
  - Central Processing Unit (CPU)
  - Processor Terminology
  - Multitasking
  - Multiprocessing and Multithreading
  - Intel Processors
  - AMD Processors
  - Processor Sockets and Chipsets
- Memory
  - Memory Types
  - Memory Packaging
  - Memory Characteristics
- Storage Devices
  - Storage Devices
  - Hard Drives
  - Installing a Storage Device
  - Preparing a Hard Disk
  - Floppy Drives
  - Optical Disk Storage
  - Flash Memory
  - Tape Drives
- Peripheral Devices
  - PC Display Screens
  - Graphics Adapter
  - Installing a Graphics Adapter and Display
  - TV Tuners
  - Sound Cards
  - I/O and Communications Adapters
Module 2: Portable Computers
- Portable Computers Portable and Desktop Computers
  - Notebooks
  - Tablet PC
  - Personal Digital Assistants (PDAs)
Module 3: Operating Systems
- Features of Operating Systems
  - Microsoft Operating Systems
  - Overview of Windows 2000
  - Overview of Windows XP
  - Workgroups and Domains
  - UNIX and Linux
  - Apple Mac OS X
  - Novell NetWare
- Installing and Upgrading Windows
  - Overview of OS Installations
  - Preparing the Hard Disk
  - Domain or Workgroup Selection
  - Installation Methods
  - Setup Failure and Recovery
  - Upgrading the OS
  - Options for Deploying Windows
- The Windows Boot Process
  - Windows Boot Files
  - Initial Startup Process
  - The BOOT.INI File
- Managing Windows Features of the Desktop
  - Windows Administrative Tools
  - Changing System Settings
  - Configuring Hardware
  - Optimising Windows Performance Options
  - Screen Savers and Power Management
  - Managing Software
  - Managing Services
- Windows Storage Management
  - Disk Management
  - Navigating Windows
  - Working with Folders
  - Working with Files
  - Searching For Files
  - The Recycle Bin
  - My Network Places
Module 4: PC Support
- Hardware Maintenance and Troubleshooting
  - Troubleshooting Techniques
  - Troubleshooting Power Problems
  - Troubleshooting POST
  - Troubleshooting Internal Devices
  - Troubleshooting Peripherals
  - Notebook Troubleshooting
  - Preventative Maintenance
- Troubleshooting the Operating System
  - Error Categories
  - Advanced Startup Options
  - Diagnosing Problems
  - Troubleshooting Applications
  - Remote Features
- Security
  - Security Fundamentals
  - Windows Security Overview
  - Internet Security
  - Malware
  - Data Security
- Safety and Environmental Issues
  - Health and Safety
  - Static Electricity and ESD
  - Materials Handling
  - Storage of Components for Future Use
  - Disposal of Consumables and Computer Equipment
- Professionalism and Communication
  - Customer Service Skills
  - Basic Troubleshooting Approach
  - Giving Feedback
  - Communication with a Customer
  - Professionalism
  - Handling Customer Complaints
Module 5: Printers and Scanners
- Printers and Scanners
  - The Print Process
  - Installing and Configuring a Printer
  - Operating and Troubleshooting Printers
  - Scanners
  - Installing and Using a Scanner
Module 6: Networking
- Network Concepts
  - What is a Network?
  - Network Components
  - Network Topologies
  - The OSI Model
  - IEEE 802 Standards
  - Network Devices
  - Network Transport Protocols
- Implementing a LAN Server and Peer-to-Peer Networks
  - Network Components
  - Implementing a LAN
  - Network Troubleshooting Basics
- WAN and Internet Connectivity
  - Wide Area Networks and the Internet
  - Accessing the Internet
  - Cellular Devices
  - Voice-over-IP

CompTIA A+ Elective Exam

On completion of this CompTIA A+ Certification Electives course, students will be able to:

Describe PC support industry job roles

Manage Windows using command line tools and edit the Registry

Use Remote Tools to deploy, maintain, optimise, and troubleshoot systems

Use tools to recover or restore a damaged installation

Configure and troubleshoot local network and wireless connections

Configure and manage users, groups, and shared resources

Configure and secure internet connections and web browser software

Perform preventative maintenance using approved tools and products

Assemble, disassemble, and upgrade PC and notebook components

Configure and update BIOS/CMOS

Troubleshoot, optimise, and upgrade hardware

Troubleshoot and maintain printers and scanners

This course (when completed in conjunction with "CompTIA A+ Essentials") will prepare students to take one of the CompTIA A+ Certification Elective exams:

220-602 CompTIA A+ Certification IT Technician

220-603 CompTIA A+ Certification Remote Support Technician

220-604 CompTIA A+ Certification Depot Technician

Target Audience

This course is suitable for candidates wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and maintenance.

Course Content:

Module 1: PC Support Industry

PC Support Industry
- IT Technicians
- Remote Support
- Depot Technicians
- Problem Management
- Quality Assurance

Module 2: Configuring and Troubleshooting the OS

Using the Command Prompt
- Command Prompt and Text Editors
- Navigating Directories at the Command Prompt
- File Management using a Command Prompt
System Management Tools
- Options for Deploying Windows
- Microsoft Management Console
- Windows Optimisation Tools
- Remote Utilities
- Windows Registry
System Recovery
- Windows Troubleshooting
- System Restore
- Emergency Repair
- Data Backup

Module 3: Network Support

Connectivity and Client Options
- TCP/IP
- Configuring Network Properties
- Configuring Wireless Connections
- Configuring Client Options
Sharing Resources
- Local and Domain User Accounts
- Creating User Accounts
- Planning and Implementing Groups
- Setting Share Permissions
- NTFS Folder and File Permissions
- Encrypting Files and Folders
- Auditing
Internet Standards and Applications
- Overview of the Internet
- Development of the Internet
- Internet Services
- The World Wide Web
- Electronic Mail (Email)
- Newsgroups (Usenet)
- File Transfer Protocol (FTP)
- Telnet
- Instant Messaging
- Virtual Private Networks
- Domain Names
- Uniform Resource Indicator
- Internet Email Addresses
Configuring Internet Access
- Accessing the Internet
- Web Browser Security
- Network Maintenance and Troubleshooting Troubleshooting Networks
- Testing TCP/IP

Module 4: PC Maintenance and Troubleshooting

PC Maintenance
- Electrical Circuits
- Maintenance Toolkit
- Hazards
- Preventative Maintenance
- Maintaining Display Devices
- Maintaining Disk and Tape Drives
- Cleaning Inside the Case
- Power Problems
Installing and Removing Hardware
- Disassembling a PC
- Removing Peripheral Devices
- Removing Storage Devices
- Reassembling the PC
- Adding and Removing Notebook Devices
BIOS, CMOS, and System Resources
- BIOS and CMOS
- BIOS/CMOS Setup Programs
- System Resources
- Plug-and-Play
Troubleshooting and Optimisation
- Diagnostic Hardware and Software
- Troubleshooting Upgrading, and Optimising Hardware
Maintaining Printers and Scanners
- Dot Matrix Printers
- Inkjet Printers
- Laser Printers
- Other Printer Types
- Scanners
- Installing, Maintaining, and Upgrading Printers and Scanners
- Printer Troubleshooting
- Configuring and Troubleshooting Scanners

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