Diploma in IT Management

 

Tutors:         Dr V.Mohan BVSc, PhD,

                    Dr.S.Pahirathan BSc,MSc,PhD

         

Duration:       1 Year

 

 

Introduction

 

This is a one-year course, which provides a career entry to work using Information Technology.  During one year of study time students are prepared for practical work in computing and information processing.

 

Entry Requirements

 

No previous knowledge of Computing is necessary, but the students must have passed at least two subjects in GCE (A/L) examination or similar.  Any computing experience would be advantageous.

 

Course Outcome

 

Those successfully completed this course will be able to sit CompTIA A+, Microsoft MCSA examinations

 

Course Outline

 

Module 1 - System Engineering  for CompTIA A+

 

Course Description
A+ Certification training is designed to teach the fundamentals associated with common operating systems and the PC hardware these operating systems control. In this course, you will gain hands-on experience with PC hardware like CPUs, system memory, power supplies, and disk drives. You will also learn about peripheral devices like modems and printers. As a part of this course, students will learn to install and troubleshoot common operating systems as well.

A+ CERTIFICATION MEANS SUCCESS!
With the rapidly increasing demand for top-notch PC technicians, just being good at your job is not enough anymore. A+ Certification will enhance your current credentials, help pave the way to better job opportunities and give you an edge over other PC Repair Technicians. Westminster College course for A+ Certification fully prepares you for the A+ Certification exams. This tutor led fully hands-on course gives you everything needed to pass the A+ exams and excel in today's competitive PC repair marketplace.

 

What is A+?

A+ Certification is a testing program that certifies skills and abilities of entry-level computer maintenance and repair persons. It is sponsored by the Computing Technology Industry Association (CompTIA), an industry organization composed of techology companies.

 

A+ certification is well-established and widely recognized by employers as providing a standardized assurance that their technicians can effectively do the tasks expected of them.

Two exams must be passed to receive A+ certification:

  • Core Hardware Service Technician, and
  • Operating Systems Technologies

 

A+ CURRICULUM:


I. Test 220-221: Core Hardware

·  Position and Function of Computer Components

·  Adding and Removing Components

·  IRQ, DMA, and I/O Addresses and Procedures

·  Peripheral Ports, Cabling, and Connectors

·  IDE/EIDE and SCSI Devices

·  Installing Devices and Upgrading Systems

·  Diagnosing and Troubleshooting

·  CPU Chips, RAM, Motherboards, and CMOS Settings

·  Printers and Basic Networking

II. Test 220-222: Operating System Technologies

·  Operating System Functions and the Windows Family

·  Windows Installation and Upgrade

·  Diagnosing and Troubleshooting

·  The Network Operating Environment

 

Course Content

Introduction to Microcomputers

  • A Brief History of Computers
  • Numbering Systems
  • Microcomputer System Components and their Functions
  • Software and Firmware
  • Tools of the Trade

Safety

  • Basics of Electricity and Electronics
  • General Safety Guidelines
  • Fire Safety
  • Computer Equipment Disposal

System Components

  • Power Supplies
  • ROM BIOS
  • Central Processing Units
  • System Boards
  • Memory

Bus Architectures

  • What is a Bus
  • The 8-bit Bus
  • The ISA Bus
  • The EISA Bus
  • Micro Channel Architecture Bus
  • The PCI Bus
  • Plug and Play
  • Video Circuitry Buses

Ports, Connectors, and Cables

  • Overview of Input/Output Ports
  • PS/2 Ports
  • Serial Ports
  • Parallel Ports
  • Universal Serial Bus Ports
  • FireWire Ports

Expansion Boards

  • Drive Controllers
  • Video Cards
  • Sound Cards
  • Modem Cards

Storage Systems

  • Fixed Disk Drives
  • Removable Media Disk Drives
  • Backup Systems

Peripheral Devices

  • Primary Input Devices
  • Primary Output Devices
  • Other Input/Output Devices

Portable Computing

  • Components of Portable Systems
  • PC Cards
  • Power Management

Networking

  •  Network Concepts
  • Introduction to the OSI Model
  • Network Connectivity

 

 

 

 

Course Content

Overview of the MS-DOS Operating System

  • Introduction to MS-DOS
  • Installing and Networking MS-DOS
  • Using and Configuring MS-DOS
  • Troubleshooting MS-DOS

Introduction to the Windows 9x Family of Products

  • Introduction to Windows 9x
  • Installing Windows 9x
  • Troubleshooting the Setup Process
  • Configuring the Windows 9x User Environment

Introduction to Windows 9x Networking

  • Networking Overview
  • Installing Network Components
  • Using Windows 9x in a Peer-to-Peer Environment
  • Using Windows 9x in a Domain Environment

 

Windows 9x Architecture

  • The Structure of the Windows 9x Operating System
  • The Windows 9x Registry
  • Memory
  • The Virtual Machine Manager
  • Plug and Play

Supporting Printers

  • Printing in Windows 9x
  • Network Printing

Troubleshooting Windows 9x

  • Troubleshooting Strategy
  • Troubleshooting Configuration Problems

Introduction to the Windows 2000 Family of Products

  • Overview of Windows 2000
  • Installing Windows 2000
  • Server-based Installation

The Windows 2000 Boot Process

  • Examining the Windows 2000 Boot Process
  • Troubleshooting the Boot Process

Windows 2000 System Administration Basics

  • System Administration in Windows 2000
  • The Windows 2000 Registry

Introduction to Networking with TCP/IP

  • The Microsoft TCP/IP Protocol Suite
  • IP Addresses and Address Classes
  • Network and Host Addresses
  • Troubleshooting TCP/IP Addressing

Name Resolution Services

  • Host Name Resolution Methods
  • NetBIOS Name Resolution Methods

Customizing a Windows 2000 Installation

  • Installing New Hardware
  • Customizing Windows 2000
  • Adding and Removing Software and Operating System Updates
  • Configuring Internet Explorer for Web Access

Managing Network Printing

  • An Overview of Windows 2000 Printing
  • Administering Printers
  • Web-based Printing in Windows 2000

Managing Hard Disks and Partitions

  • Creating and Managing Partitions on Basic Disks
  • Dynamic Disks
  • Disk Defragmentation and Compression
  • Managing Encryption

Monitoring and Troubleshooting Windows 2000

  • Working with Event Viewer
  • Monitoring Performance
  • Optimizing Windows 2000 Performance
  • Protecting Against Disaster

 

 

 

 

Module 2 - MCSA (Microsoft Certified Systems Administrator) 2003

 

Managing and Maintaining a Microsoft Windows Server 2003 Environment

·         Introduction to Administering Accounts and Resources

                                                               i.      Multimedia

                                                             ii.      The Windows Server 2003 Family

                                                            iii.      Logging on to Windows Server 2003

                                                            iv.      Installing and Configuring Administrative Tools

                                                              v.      Creating User Accounts

                                                            vi.      Creating Computer Accounts

                                                           vii.      Creating an Organizational Unit

·         Managing User and Computer Accounts

                                                               i.      Modifying Users and Computer Account Properties

                                                             ii.      Enabling and Unlocking User and Computer Accounts

                                                            iii.      Creating a User Account Template

                                                            iv.      Locating User and Computer Accounts in Active Directory

                                                              v.      Saving Queries

                                                            vi.      Resetting User and Computer Accounts

                                                           vii.      Moving Domain Objects

·         Managing Groups

                                                               i.      Creating Groups

                                                             ii.      Managing Group Membership

                                                            iii.      Strategies for Using Groups

                                                            iv.      Modifying Groups