MCDST on Microsoft Windows Certification
Requirements
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Tutors :
Dr V Mohan PhD, Dr
S Raj MSc PhD, |
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Duration : 8
Weeks
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The Microsoft Certified
Desktop Support Technician (MCDST) credential proves that you have the skills
to successfully support end users and to successfully troubleshoot desktop
environments running on the Microsoft Windows operating system. MCDST candidates are
required to pass two core exams. Elective exams are not required. The
following table lists Official Microsoft Learning Products courses and
Microsoft Press books designed to help you prepare for these exams. See
individual exam preparation guides for exam availability. Core Exams (2 Exams Required)
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Course Outline
1. Supporting Users Running the Microsoft
Windows XP Operating System
Module 1: Introduction to
Supporting Users
This module explains how to
use troubleshooting guidelines and tools to support users.
Lessons
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The Desktop Support
Technician |
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The Windows Desktop
Operating Systems |
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Tools for Troubleshooting
Windows Desktop Operating Systems |
After completing this
module, students will be able to:
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Describe the job role of
the desktop support technician. |
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Explain the importance of
the operating system version and computer environment on troubleshooting. |
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Use the Knowledge Base,
Safe Mode, Computer Management, and other tools for troubleshooting. |
Module 2: Resolving
Installation Issues
This module explains how to
identify and resolve installation issues.
Lessons
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Preparing for Installation |
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Preparing the Hard Disk
for Installation |
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How the Installation
Process Works |
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Troubleshooting an
Attended Installation |
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Troubleshooting an Upgrade |
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Troubleshooting an
Unattended Installation |
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Troubleshooting the Boot
Process |
Lab: Resolving
Installation Issues
After completing this lab,
students will be able to:
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Explain how to prepare a
computer for installation. |
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Create and format a
partition for operating system installation. |
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Explain how the
installation process works and common issues that can occur during phases of
installation. |
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Troubleshoot an attended
installation. |
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Troubleshoot an upgrade to
an existing operating system. |
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Troubleshoot an unattended
installation. |
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Troubleshoot the boot
process. |
After completing this
module, students will be able to:
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Explain how to prepare a
computer for installation. |
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Create and format a
partition for operating system installation. |
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Explain how the
installation process works and common issues that can occur during phases of
installation. |
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Troubleshoot an attended
installation. |
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Troubleshoot an upgrade to
an existing operating system. |
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Troubleshoot an unattended
installation. |
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Troubleshoot the boot
process. |
Module 3: Resolving
Desktop Management Issues
After completing this
module, students will be able to identify and resolve desktop management
issues.
Lessons
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Troubleshooting Logon |
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Troubleshooting User
Configuration |
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Troubleshooting
Multilingual Configuration |
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Troubleshooting Security
and Local Policy Settings |
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Troubleshooting System
Performance |
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Resolving Desktop
Management Issues |
Lab: Resolving Desktop
Management Issues
After completing this lab,
students will be able to:
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Troubleshoot user logon
issues. |
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Troubleshoot user
configuration issues. |
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Troubleshoot multilingual
configurations. |
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Troubleshoot security and
local policy settings. |
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Troubleshoot system
performance. |
After completing this
module, students will be able to:
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Troubleshoot user logon
issues. |
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Troubleshoot user
configuration issues. |
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Troubleshoot multilingual
configurations. |
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Troubleshoot security and
local policy settings. |
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Troubleshoot system
performance. |
Module 4: Resolving File
and Folder Issues
After completing this
module, students will be able to identify and resolve file and folder issues.
Lessons
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Managing Files and Folders |
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Troubleshooting Access to
Files and Folders |
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Troubleshooting Access to
Shared Files and Folders |
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Troubleshooting Access to
Offline Files |
Lab: Resolving File and
Folder Issues
After completing this lab,
students will be able to:
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Manage files and folders. |
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Troubleshoot access to
files and folders. |
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Troubleshoot access to
shared files and folders. |
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Troubleshoot access to
offline files and folders. |
After completing this
module, students will be able to:
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Manage files and folders. |
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Troubleshoot access to
files and folders. |
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Troubleshoot access to
shared files and folders. |
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Troubleshoot access to
offline files and folders. |
Module 5: Resolving
Hardware Issues
After completing this
module, students will be able to identify and resolve hardware issues.
Lessons
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Managing Drivers |
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Troubleshooting Storage
Devices |
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Troubleshooting Display
Devices |
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Troubleshooting Import and
Output (I/O) Devices |
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Troubleshooting Advanced
Configuration and Power Interface (ACPI) |
Lab: Resolving Hardware
Issues
After completing this lab,
students will be able to:
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Manage drivers. |
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Troubleshoot storage
devices. |
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Troubleshoot display
devices. |
After completing this
module, students will be able to:
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Manage drivers. |
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Troubleshoot storage
devices. |
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Troubleshoot display
devices. |
Module 6: Resolving Print
Issues
After completing this
module, students will be able to identify and resolve print issues.
Lessons
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Installing Local and
Network Printers |
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Troubleshooting Printer
Drivers |
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Troubleshooting Printers
and Print Jobs |
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Auditing Printers |
Lab: Resolving Print
Issues
After completing this lab,
students will be able to:
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Install local and network
printers. |
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Troubleshoot issues with
printer drivers. |
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Troubleshoot issues with
printers and print jobs. |
After completing this
module, students will be able to:
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Install local and network
printers. |
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Troubleshoot issues with
printer drivers. |
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Troubleshoot issues with
printers and print jobs. |
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Audit printers. |
Module 7: Resolving
Network Connectivity Issues
After completing this
module, students will be able to identify and resolve network connectivity
issues.
Lessons
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Applying the OSI Model |
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Managing Computer
Addressing |
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Managing Name Resolution |
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Troubleshooting Remote
Connection Issues |
Lab: Resolving Network
Connectivity Issues
After completing this lab,
students will be able to:
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Explain the relationship
between the OSI model and troubleshooting network connectivity issues. |
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Identify issues with
computer addressing. |
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Identify issues with name
resolution. |
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Troubleshoot remote
connection issues. |
After completing this
module, students will be able to:
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Explain the relationship
between the OSI model and troubleshooting network connectivity issues. |
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Identify issues with
computer addressing. |
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Identify issues with name
resolution. |
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Troubleshoot remote
connection issues. |
2. Supporting Users Running Applications on
Microsoft Windows XP
Module 1: Introduction to
Supporting Users Running Applications on Windows XP
After completing this
module, students will be able to explain how to use troubleshooting guidelines
and tools to support users running applications on Windows desktops.
Lessons
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Overview of Desktop
Application Support |
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The Windows System
Architecture and Desktop Application Support |
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Troubleshooting
Application Installation Issues |
After completing this
module, students will be able to:
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Describe the role of the
DST in application support and the tools available for troubleshooting
applications. |
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Explain the importance of
the Windows system architecture as it relates to troubleshooting applications
running on Windows XP. |
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Troubleshoot application
installation issues. |
Module 2: Troubleshooting
Desktop Application Support Issues
After completing this
module, students will be able to troubleshoot application compatibility issues
and security issues related to applications on client computers that run
Windows XP.
Lessons
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Troubleshooting Win32
applications |
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Troubleshooting security
issues related to applications |
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Troubleshooting
application compatibility issues |
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Troubleshooting
MS-DOS-based and Win16 applications |
Lab: Troubleshooting
Desktop Application Support Issues
After completing this
lab, students will be able to:
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Troubleshoot a
non-responsive application. |
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Troubleshoot security
issues related to applications. |
After completing this
module, students will be able to:
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Troubleshoot Win32
applications. |
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Troubleshoot security
issues related to applications. |
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Troubleshoot application
compatibility issues. |
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Troubleshoot MS-DOS-based
and Win16 applications. |
Module 3: Troubleshooting
Issues Related to Internet Explorer
After completing this
module, students will be able to support Microsoft Internet Explorer.
Lessons
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Configuring and
Troubleshooting General Settings |
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Configuring and
Troubleshooting Security and Privacy Settings |
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Configuring and
Troubleshooting Content Settings |
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Configuring and
Troubleshooting Connectivity Settings |
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Configuring and
Troubleshooting Program Settings |
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Customizing Internet
Explorer |
Lab: Troubleshooting
Issues Related to Internet Explorer
After completing this
lab, students will be able to:
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Troubleshoot Internet
Explorer issues related to general settings. |
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Troubleshoot Internet
Explorer issues related to security settings. |
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Troubleshoot Internet
Explorer issues related to connectivity settings. |
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Troubleshoot Internet
Explorer issues related to advanced settings. |
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Customize Internet
Explorer. |
After completing this
module, students will be able to:
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Configure and troubleshoot
general settings. |
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Configure and troubleshoot
security and privacy settings. |
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Configure and troubleshoot
content settings. |
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Configure and troubleshoot
connectivity settings. |
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Configure and troubleshoot
program and advanced settings. |
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Customize Internet
Explorer. |
Module 4: Troubleshooting
Issues Related to Outlook
After completing this
module, students will be able to troubleshoot issues related Outlook.
Lessons
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Configuring Outlook to Use
Exchange Server |
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Configuring Outlook Data |
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Configuring Outlook for
Internet E-Mail |
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Troubleshooting Outlook |
Lab: Troubleshoot Issues
Related to Outlook
After completing this
lab, students will be able to:
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Troubleshoot RPC
connections to Exchange Server. |
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Troubleshoot issues
related to managing Outlook data. |
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Troubleshoot Outlook
Internet Mail connectivity. |
After completing this
module, students will be able to:
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Configure Outlook to use
Microsoft Exchange Server. |
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Manage Outlook data. |
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Configure Outlook for
Internet e-mail. |
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Apply guidelines for
troubleshooting Outlook. |
Module 5: Troubleshooting
Issues Related to Office
After completing this
module, students will be able to support Microsoft Office.
Lessons
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Configuring and
Troubleshooting an Office Installation |
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Configuring Office
Security |
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Configuring Office
Recoverability |
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Configuring Office
Language Features |
Lab: Configuring Issues
Related to Office
After completing this
lab, students will be able to:
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Repair a damaged Office
installation. |
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Enable document recovery. |
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Use Shadow Copy to recover
previous versions of documents. |
After completing this
module, students will be able to support Microsoft Office.
Specifically, students will
be able to:
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Configure and troubleshoot
an Office installation. |
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Configure Office security. |
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Configure Office
recoverability. |
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Configure Office language
features. |
Module 6: Troubleshooting
Issues Related to Outlook Express
After completing this
module, students will be able to support Microsoft Outlook Express.
Lessons
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Configuring Outlook
Express for E-Mail |
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Importing and Exporting
Outlook Express Data |
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Configuring Outlook
Express for Newsgroups |
Lab: Troubleshooting
Issues Related to Outlook Express
After completing this
lab, students will be able to:
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Configure Outlook Express
for e-mail. |
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Troubleshoot issues
related to Outlook Express data. |
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Configure Outlook Express
for newsgroups. |
After completing this
module, students will be able to support Microsoft Office.
Specifically, students will
be able to:
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Configure Outlook Express
for e-mail. |
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Import and export Outlook
Express data. |